Shipping Policy

Free Shipping Allowance

You can choose In-Store pickup for no shipping fees

Free Insurance of $100 on all orders

Free Shipping Insurance

We automatically provide $100.00 of shipping insurance to every order at no cost. If you would like additional insurance on the value of your order, please specify this with us prior to the completion of the sale. Insurance is available in increments of $100.00 and equates to 3% of your order value in additional fees. Our customer service team will provide you with an insurance quote upon request.

Risk of Loss

Risk of loss and title for items purchased from Evangelos Music pass to you upon our delivery to the carrier or, if such items must cross an international border, then risk of loss and title pass to you when they clear customs. For items of higher value, we strongly encourage that you purchase shipping insurance as our free coverage only provides $100.00 of insured value.

Musical Instruments Shipping

All musical instruments undergo a thorough inspection prior to shipment. Fretted Instruments are typically setup for a medium action prior to shipment. If a different setup is required, please discuss with our staff prior to shipment. Inspection and setup typically adds one business day to shipping transit times. If you are considering a musical instrument purchase, we highly recommend that a hard shell case or hard padded gig bag is purchased. Shipping an instrument inside a hard shell case or hard padded bag significantly reduces the risk of damage in transit by almost 90%. We want to ensure you are happy with your instrument, enclosing it in a suitable case or bag prior to shipment really helps to keep it in great shape and maintain playability when it arrives to you. We will gladly assist with a proper case selection if you give us a call or email. Our goal is to put a beautiful instrument in your hands that is playable out of the box.

Oversize/Overweight definition

– also see cubic shipping weight.

Multi piece packages and some items weighing more than 35lbs (cubic shipping weight) may be deemed as oversized as they are much more expensive to ship. Items such as large speakers, digital pianos, fluids sold in case quantity are some examples. Due to courier restrictions some oversize items may only be able to ship to the nearest Freight Depot. Please call us directly if you require further information

Our customer service team goes the extra mile to ensure your delivery is safe, secure and well packaged for shipment.

Air Freight/Rush Shipping Services

Rush / Air service is available. If you need it fast, please ensure to follow up with our customer service team by phone as soon as the order is placed. (Rush / Air service is often 3-10 times more costly than standard ground rates and is totally optional.)

Delivery ETA times

Date of pickup may vary with courier companies and may affect delivery timeline. You will be provided with a tracking number as soon as the item is boxed up.

All orders will be shipped complete unless other arrangements have been made at time of order processing.

Estimated delivery times do not include order processing time or musical instrument setup. Estimated delivery times begin on the day you receive your tracking number via email.

What is Cubic Shipping Weight? (lb3)

Cubic shipping weight is not the same as product weight. Shipping companies do not use the actual product weight. They use a formula to determine the amount of space the package occupies in their trucks when it’s packed inside a box for shipping. This is called dimensional weight or cubic shipping weight. Product pages will display shipping weight (lb3) and invoice summaries indicate shipping carton dimensions and cubic shipping weights. When a package is shipped out, it’s usually placed in a larger box to protect it during transport, which also increases the size of cubic shipping weight.

To Calculate Dimensional Weight (lb3)

(example from Purolator)

Measure an item in its shipping carton. (Length – Width – Height) then multiply (Length x Width x Height) and divide that result by 172.80 to get the dimensional weight (cubic weight) for ground shipments. Air shipments use a slightly different formula.

Example 1

Acoustic Guitar unboxed = 7lbs actual weight

Acoustic Guitar boxed in factory carton = 12lbs actual weight

Acoustic Guitar boxed in factory carton plus outer shipping carton = 15lbs actual weight

Shipping dimensions with outer carton = 51″ x 21″ x 9″

Using the formula for ground shipments:

(51x21x9) divided by 172.80 = 56lbs cubic (dimensional weight)

In this example the guitar only weighs 7lbs but when it’s boxed for shipping it scales at a whopping 56lbs or 8 times higher than the weight of the guitar.

Making our shipments affordable and well packed is our top priority; our staff go the extra mile to ensure your packages arrive safely and at the best rates.

*For delivery to a remote area where it is more difficult to reach (e.g. islands, ski areas, military operations area, etc), additional shipping charges could occur and the transit time for shipments to these regions may be longer.

All orders are subject to a 1-2 business day processing time before shipping by delivery times above.

Still have Questions? Email us or call 1-(403) 527-1214
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